Goods may be returned to Sleep Corp for credit or refund, providing the goods are in their original packaging, unused and in new condition. Please find below our returns policy included in our Terms & Conditions:
7.1. The Customer must obtain a return authorisation number from Sleep Corp’s customer services.
7.2. The Customer may return Goods to Sleep Corp provided that:
(a) the Goods are damaged, wrongly supplied, defective or not in accordance with these Terms;
(b) the Customer notifies Sleep Corp of the invoice or account number in respect of the Goods to be returned; and
(c) the Goods are returned in the original state or condition in which they were supplied and remain in original boxes together with all packaging and instruction material.
7.3. All Goods returned by the Customer are subject to assessment by Sleep Corp, and Sleep Corp may, if permitted by the ACL or any other law, refuse to accept the return of the Goods at its sole discretion.
7.4. Sleep Corp reserves the right to impose any handling charge, it deems reasonable in respect of Goods returned.
7.5. Defective Goods may, at the option of Sleep Corp, be either repaired, replaced, or credited to the Customer’s account.
7.6. Claims for Goods which are shop-worn through mishandling or abuse will not be allowed or accepted.
7.7. Subject to the Customer’s rights under the ACL, the following Goods cannot be returned by the Customer to Sleep Corp under any circumstances:
(a) those that were specifically made, sourced, ordered or purchased for the Customer;
(b) those that were used, damaged or altered in any way by the Customer;
(c) those that were sold by the Customer at wholesale or discounted prices; or
(d) those that are no longer in stock by Sleep Corp or have been discontinued.
Please refer to our Terms & Conditions for all information